You may return most new, unopened items within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If we are not at fault ( i.e customer ordered wrong item or changed their mind ) then the customer pays the return postage.
All items must be returned in the same state they were received i.e all complete undamaged packaging, all parts and instructions.
You should expect to receive your refund within 24 hours once we have received your item and tested/inspected it, however some payment processors may take longer to issue your refund.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We offer free shipping on all products to mainland UK.
Our default shipping location is the United Kingdom If you are outside of this Zone please contact us and we will provide a shipping quote for your location. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
For Uk delivery we use Hermes and Dpd tracked service for parcels, Royal mail Tracked large letter for smaller items and some of our premium products are sent via royal mail special delivery next day service.
Whenever possible we dispatch most orders on the same day of purchase.